Need to Know
Frequently Asked Questions
Answers to common questions about booking, rooms, and dining. Can't find what you're looking for? Contact us directly.
Booking & Reservations
How do I book a room?
Search dates on our Book Your Stay page, choose a room, and complete payment securely online — you'll receive a booking confirmation with a reference number by email immediately after.
How can I modify or cancel my booking?
Visit Manage Your Booking and enter your booking reference along with the email you used to book. From there you can update your details, adjust your room count, or cancel — no need to call unless you'd prefer to.
What is the cancellation policy?
Cancellations made 24 hours or more before check-in are free. Cancellations within 24 hours of check-in are subject to a one-night charge.
How many guests can stay in one room?
Each room accommodates 2 adults and 1 child as standard. One additional adult or child can be added to a room for an extra charge, as long as the room isn't already at full standard occupancy — otherwise an additional room is required.
Are taxes included in the price shown?
All prices shown include GST, charged as applicable under GST Rules on the total room and extra-guest charges.
What payment methods are accepted?
We accept all major credit and debit cards, UPI, net banking, and popular wallets through our secure payment partner.
Rooms & Suites
What room types are available?
We offer two room types: the Executive Room and the Suite. Both include air conditioning, high-speed Wi-Fi, a Smart TV, and 24-hour room service.
What are the check-in and check-out times?
Check-in is 24-hours open.
What is the child policy?
Children of all ages are welcome. Children under 6 stay free when using existing bedding.
Can I request an extra bed?
Yes, an extra bed is available on request, subject to availability and additional charges.
Dine In
What cuisines are available at The Royal Platter?
Our multi-cuisine menu covers Indian, Chinese, Continental, and Tandoori dishes, along with hand-crafted mocktails and desserts.
What are the dining timings?
Breakfast is served 07:00 AM – 10:00 AM, Lunch 12:00 PM – 3:00 PM, Snacks 5:00 PM – 7:00 PM, and Dinner 8:00 PM – 10:00 PM.
Can I reserve a table in advance?
Yes — call our table reservations (+91 9124570584) line directly and we'll hold a table for you.
Are vegetarian options available?
Yes, every menu item is clearly marked as vegetarian or non-vegetarian throughout our menu.
Amenities & General
What amenities does the hotel offer?
Guests can enjoy an outdoor swimming pool, spa & wellness facilities, a fitness centre, banquet halls, room service, complimentary parking, and high-speed Wi-Fi throughout the property.
Is parking available?
Yes, complimentary on-site parking is available for all resident guests.
Does the hotel host weddings and events?
Yes — our banquet halls and lawns host weddings, conferences, and private celebrations. Reach out through our Contact page under Event Enquiries to discuss your event.
Is my payment information secure?
Yes. Payments are processed by Razorpay, and KP Palace never sees or stores your card details.